Your Privacy Is Our Responsibility
This policy provides a full explanation of how your personal information is collected, used, and kept secure on the tbaji platform.
Introduction & Scope
tbaji is a safe and reliable online betting platform for players in Bangladesh. When you use the tbaji website, register an account, or use our services, you share certain information with us. This privacy policy explains how we collect that information, what we use it for, who we share it with, and how we keep it secure.
This policy applies to all tbaji services, pages, and products. Continuing to use our services means you agree to the terms of this policy. If you disagree with any part of this policy, please contact our support team.
Important: This privacy policy may be updated from time to time. The latest version will always be published on this page. Registered users will be notified by email whenever changes are made.
What Information We Collect
tbaji only collects information that is necessary to run our services smoothly. Information is collected through two main sources.
2.1 Information You Provide Directly
Information you voluntarily provide when creating an account or using our services:
- Identity Information: Full name, date of birth (for age verification), national ID or passport number.
- Contact Information: Mobile number and email address.
- Financial Information: Payment details needed for bKash, Nagad, Rocket, or bank transfer — however, card numbers or PINs are never collected.
- Account Information: Username and password.
- Support Conversations: Records of your conversations with us via live chat or email.
2.2 Automatically Collected Information
When you browse our site, certain information is collected automatically:
- Device & Connection Information: IP address, browser type and version, operating system.
- Usage Information: Which pages you visited, how long you stayed, and where you came from.
- Cookies & Tracking: Session cookies and similar technologies used for performance analysis.
- Transaction Records: Deposit, withdrawal, and betting history.
Purpose of Using Your Information
tbaji uses your information for the following legitimate and transparent purposes:
Account Management
To create, verify, and maintain your account. Identity-related information is used to confirm age verification (21+) and to prevent fraudulent activity.
Payment Processing
To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Financial information is used solely to process transactions.
Customer Support
Your communication history is used to provide 24/7 support via live chat and email ([email protected]).
Security & Compliance
To comply with Anti-Money Laundering (AML) and responsible gaming policies. To detect and prevent suspicious activity.
Service Improvement
To analyze your usage patterns in order to improve the experience on our platform and to resolve technical issues.
Notifications & Communications
To send important account-related notifications, policy update information, and promotional messages with your consent.
Sharing Your Information with Third Parties
tbaji does not sell or rent your personal information. However, limited information may be shared with certain trusted partners to operate our services properly:
- Payment Processors: bKash, Nagad, Rocket, and approved banking partners receive the information needed to complete transactions. Each of them follows their own strict privacy policy.
- Technology Service Providers: Contracted technology partners for server hosting, security, and analytics may access limited information — only for their designated tasks.
- Legal Obligations: We may be legally required to disclose information in response to a court order or a legitimate request from authorities.
- Fraud Prevention: Relevant information may be shared with the appropriate authorities during fraud and anti-money laundering investigations.
Strict Data Processing Agreements (DPA) are in place when sharing information with third parties. No third party may use your information for their own commercial purposes.
Data Security Measures
tbaji uses industry-standard technical and administrative measures to keep your information secure. The key components of our security framework are:
- SSL Encryption: All our pages and data transfers are protected by 256-bit SSL/TLS encryption. When you see the padlock icon in your browser, the connection is secure.
- Password Hashing: Your password is never stored in plain form — it is transformed using a strong cryptographic hash function.
- Access Control: Only authorized staff have limited access to the information they need. All access is logged and recorded.
- Security Monitoring: A 24/7 automated monitoring system instantly detects any unusual activity.
- Data Backup: The security and continuity of your information is maintained through a secure, encrypted backup system.
We acknowledge, however, that no data transmission over the internet is entirely risk-free. Use a strong password to keep your account secure and do not share your login details with anyone.
Cookies & Tracking Technologies
tbaji uses cookies and similar technologies to operate the website effectively. A cookie is a small text file stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and security. The core functions of the site cannot operate without them.
- Performance Cookies: Used to measure page load speed and identify errors. Data is collected anonymously.
- Functionality Cookies: Help remember your language and preferences so you do not have to change settings each time.
- Analytics Cookies: Used to understand overall usage patterns, which helps us improve our services.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. Keep in mind, however, that disabling essential cookies will prevent you from using some key features of tbaji.
Data Retention Period
tbaji keeps your personal information only for as long as it is necessary or legally required. The key principles for data retention are:
- Active Account Data: Information is retained for as long as your account remains active.
- Closed Account Data: Even after an account is closed, certain information may be retained for a set period to meet legal obligations (such as financial records).
- Transaction Records: Financial transaction records are retained for the necessary period to ensure audit and compliance requirements are met.
- Automatic Deletion: Once the set retention period ends, data is securely and permanently deleted or anonymized.
Your Rights & Choices
You have important rights over your personal information. tbaji fully respects these rights:
Right to Access
If you want to know what information we hold about you, contact us. We will provide a complete data report.
Right to Correction
If any of your information is incorrect, you can correct it through your account settings or with the help of our support team.
Right to Deletion
You can close your account and request that certain information be deleted. Some information may need to be retained due to legal obligations.
Right to Object
Write to our support team to stop promotional communications or to object to certain types of processing.
To exercise these rights, contact our support team. Support is available 24/7 via live chat or email ([email protected]). We will respond to your request as quickly as possible.
Protection of Minors
tbaji's services are intended only for those aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21. Age verification is mandatory at the time of account registration.
If we are informed that a minor's information is in our system, we will immediately close that account and delete all associated information.
21+ All tbaji services are for those aged 21 and above only. Please play responsibly.
Policy Changes & Updates
tbaji may update this privacy policy from time to time. Changes may occur due to a change in the scope of services, the addition of new technology, or legal requirements.
Whenever significant changes are made, we will notify registered users by email. Minor changes will be considered adequately communicated by updating this page. Continuing to use tbaji after a revised policy is published means you agree to the new terms.
We therefore recommend that you visit this page regularly and read the latest version carefully.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact the tbaji support team. We are ready to assist in both Bengali and English.
Support Channels
24 hours, 7 days — directly through the tbaji website.
Our customer support team is always ready to answer your questions. Thank you sincerely for your trust and confidence in tbaji. Protecting your privacy is our priority.