❓ Frequently Asked Questions
Answers to all your questions about tbaji
From opening an account to deposits, betting, and support — find everything you want to know about tbaji in one place.
Whether you are new to tbaji or an experienced player — questions are bound to come up. On this FAQ page, we have organized the most frequently asked questions from Bangladeshi players into four sections: Account, Deposits & Withdrawals, Cricket & Sports Betting, and Customer Support. Every answer is written in plain language so you can make decisions quickly. If your question is not here, contact our 24/7 live chat or email.
Category 1
Account Questions
To open an account at tbaji, you need an active mobile number and a password. It is important to provide accurate and genuine information during registration, as your details may be verified at the time of deposits and withdrawals. Only one account can be opened per number. You must be at least 21 years of age.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Use that code to set a new password. If you do not receive the code, wait a few minutes or get help from tbaji's 24/7 live chat. Never share your password with anyone.
A good password needs at least 8 characters — combine uppercase and lowercase English letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or mobile number as a password. Use a different password for each account and change it regularly.
Yes, after logging into your account, some information can be updated from "Profile Settings". However, for security reasons, changing sensitive information such as a mobile number may require identity verification. In that case, contact tbaji customer support directly — they will assist you through the process.
Yes, you can log in to tbaji from any device using your registered mobile number and password. A verification code may be requested the first time you log in from a new device. After use, always log out from public or shared devices to keep your account secure.
Category 2
Deposit Questions
Log in to your account, go to the "Deposit" option, and select Nagad. Send the correct amount to the Nagad number shown. Save the transaction ID or reference number and enter it in the payment form. Your account balance is usually updated within a few minutes. Nagad's personal send money fee may apply.
The minimum deposit amount at tbaji is ৳200 — this is the same for all payment methods (bKash, Nagad, Rocket, or bank transfer). New players receive a 120% bonus on their first deposit, up to ৳8,000. For example, depositing ৳1,000 adds ৳1,200 in bonus, making the total balance ৳2,200.
The deposit process via bKash is the same as Nagad. Select bKash on the payment page and send money to the number provided. Be sure to save the transaction reference number. If any issue arises, inform the support team with that reference number — they will resolve it quickly.
Deposits are usually processed within a few minutes. However, there may be a slight delay due to network issues or during peak hours. Wait 15-20 minutes and refresh the page. If it still has not been added, contact tbaji live chat with your transaction ID and amount. Having the reference number speeds up the resolution.
tbaji currently supports four methods: bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). The minimum deposit is ৳200 and the minimum withdrawal is ৳800. Withdrawals are generally completed within 30 minutes to 3 hours. All methods are secure and encrypted.
A wagering requirement is the number of times you need to bet before you can withdraw bonus money. At tbaji, wagering is calculated only on the bonus, not on the deposit. Example: if you receive a ৳1,200 bonus with a 10× wagering requirement, you need to place ৳12,000 in bets before withdrawing the bonus winnings. Your own deposited funds can be withdrawn at any time.
Category 3
Cricket & Sports Betting
Popular cricket markets at tbaji include: Match Winner (which team will win), Top Batsman, Highest Run-Scoring Over, Total Runs (over/under), Runs at First Wicket Fall, and Total Sixes in an innings. In-play markets are also available in T20 format, where you can bet while the match is ongoing.
Yes, at tbaji you can bet on BPL, T20 World Cup, IPL, and other major international cricket tournaments. Multiple markets are available for high-demand matches such as Bangladesh vs India. Match schedules and markets are available in the live betting section.
In an accumulator (or acca / parlay) bet, multiple selections are combined together. The odds of each selection are multiplied, resulting in a much larger potential win. However, if any selection is wrong, the entire bet is lost. Example: if you place bets on three matches, you need to win all three. There is the potential for high rewards, but the risk is also higher.
Decimal odds are the simplest format. Multiply your stake by the odds figure to get the total return. Example: betting ৳1,000 at odds of 1.85 gives you a total return of ৳1,850 (profit ৳850). The higher the odds, the lower the probability of winning but the larger the payout. Odds below 1.0 are not possible.
At tbaji, alongside cricket, you can also bet on football (FIFA World Cup, European leagues), kabaddi, and other popular sports. Sports that are popular with Bangladeshi audiences are given priority. Enter the sports lobby to see all available categories.
Category 4
Customer Support
tbaji customer support is active 7 days a week, 24 hours a day — that is, 24/7. You can get help during Eid holidays, special days, or even at midnight. For any urgent need, contact live chat directly — that is the fastest way to get a resolution.
Yes, tbaji customer support is available in Bengali and English. Our support team has been built with Bangladeshi players in mind. So even if you do not know English, feel free to ask questions in Bengali — you will receive full assistance.
There are two direct support channels. First, live chat — the fastest way to get real-time help directly from any page on the site. Second, email — for detailed complaints or those with documents, contact us by email: [email protected]. Both channels are active 24/7.
Depending on the type of issue, keep the following information at hand: your registered mobile number, account username, date and time of the issue (according to Bangladesh Standard Time), transaction ID or reference number for payment-related issues, and screenshots (if available). Having this information allows the support team to resolve your issue much faster.
When sending a complaint by email, write a brief description of the issue in the subject line (e.g., "Deposit not added — Transaction #XXXX"). In the body, include your account details, a description of the incident, and any relevant screenshots. You can write in either Bengali or English. Email address: [email protected]
Have more questions? We are always here
If you did not find your answer on this page, talk to us directly. tbaji's experienced support team is ready 24/7 — in Bengali.
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